- Job Title: Fiber Service Support
- Company: Reliance Jio
- Degree: Graduates / Post Graduates
- Location: Kolkata, West Bengal
- Experience: Minimum 1 years of experience
- Employment Type: Full-time and Day shift
- Salary: Up to ₹2.8 Lakhs per year
Fiber Service Support Job Description for Reliance Jio Company Overview
Reliance Jio Infocomm Limited, a subsidiary of Reliance Industries Limited, is considered one of the maximum essential and successful telecommunications companies in India. Since its launch, Jio has revolutionized the telecom business enterprise with its low-value data plans, expansive network insurance, and revolutionary digital services. Our mission is to permit a Digital India through the usage of contemporary conversation answers and superb purchaser studies.Job Summary
As a Fiber Service Support professional at Reliance Jio, you may play an essential position in ensuring the seamless operation and upkeep of our fibre optic network. You may be liable for imparting technical manuals to our customers, resolving provider-related problems, and making immoderate levels of purchaser delight. This function requires a mixture of technical data, fantastic verbal exchange capabilities, and a patron-focused mindset.
Key Responsibilities
- Technical Support: Provide spark-off and powerful technical manual to customers experiencing issues with their fibre optic services. Troubleshoot and remedy network connectivity problems, signal problems, and special technical issues.
- Customer Service: Address consumer inquiries and complaints related to fibre offerings. Ensure a nice client revels through offering timely and accurate facts, an empathetic guide, and powerful solutions.
- Network Maintenance: Assist with the protection and monitoring of the fibre optic network. Perform routine inspections, pick out capability troubles, and collaborate with location technicians to resolve community troubles.
- Installation Support: Guide clients via the installation and setup of fibre optic services. Provide step-by-step instructions and a manual to ensure an easy and successful installation procedure.
- Escalation Management: Escalate complicated technical troubles to better-degree manual groups or network engineers as important. Follow up on escalated times to ensure nicely-timed selection.
- Documentation: Maintain accurate records of purchaser interactions, issuer problems, and resolutions. Document common problems and solutions to decorate the information base for future reference.
- Training and Education: Educate clients on the skills and blessings of Jio’s fibre optic offerings. Guide a way to optimize their community utilization and address unusual troubles independently.
- Quality Assurance: Monitor provider high-quality and consumer feedback to understand areas for improvement. Implement exceptional practices to enhance service reliability and client satisfaction.
- Field Coordination: Coordinate with area technicians for on-net website online manual whilst required. Ensure nicely timed and effective communication amongst customers and problem organizations to resolve issues properly.
- Performance Metrics: Meet or exceed performance metrics associated with consumer delight, reaction instances, selection costs, and other key general overall performance signs and signs.
Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or an associated region. Relevant certifications (e.g., CCNA, JNCIA, CompTIA Network+) are effective.
- Experience: Minimum of two-three years of revel in technical help, customer service, or a related discipline, preferably inside the telecommunications business enterprise.
- Skills:
- Strong technical know-how of fiber optic networks, at the side of set up, upkeep, and troubleshooting.
- Excellent problem-solving and analytical abilities.
- Outstanding conversation and interpersonal talents.
- Ability to offer a motive of technical thoughts to non-technical clients surely and concisely.
- Proficiency in the usage of assist ticketing systems and patron courting management (CRM) software programs software.
- Knowledge of networking protocols, IP addressing, and community diagnostics.
- Ability to paint independently and collaboratively in quick-paced surroundings.
- Strong organizational and time management abilities.
Competencies
- Customer Focus: Demonstrates the willpower to present splendid customer service. Empathetic and aware of customer wishes and troubles.
- Technical Proficiency: Exhibits deep records of fibre optic generation and network infrastructure. Stay updated with cutting-edge commercial enterprise employer dispositions and upgrades.
- Problem-Solving: Effectively analyzes and resolves technical problems. Proactive in figuring out ability issues and imposing answers.
- Communication: Communicates surely and efficaciously with customers, colleagues, and area technicians. Ability to bring technical information understandably.
- Teamwork: Works collaboratively with institution contributors and exceptional departments to reap common desires. Supports awesome and cooperative painting surroundings.
- Adaptability: Flexible and adaptable to changing work conditions and purchaser goals. Willing to examine new abilities and deal with new demanding situations.
Work Environment
Reliance Jio offers dynamic and inclusive artwork surroundings in which employees are valued and supported. As a Fiber Service Support professional, you may be part of a devoted organization committed to handing over extraordinary issuers to our customers. We offer the gadgets and assets critical to excel in your function, which includes getting the right of entry to to advanced era, training programs, and opportunities for career development.Career Development
At Reliance Jio, we consider nurturing our employees’ professional growth and development. As a Fiber Service Support expert, you’ll have get right of entry to diverse studying and improvement applications designed to decorate your abilities and grow your career. We offer an easy professional course with possibilities for development in the customer support and technical aid departments and extraordinary areas of the business enterprise.Why Join Reliance Jio?
- Innovation: Be part of a business company that is at the leading fringe of the telecommunications organization, using innovation and digital transformation.
- Impact: Contribute to an undertaking that targets to connect and empower millions of human beings through reliable and inexpensive verbal exchange offerings.
- Growth: Benefit from career improvement possibilities and a way of life that helps continuous analyzing and professional boom.
- Support: Work in supportive surroundings that value collaboration, variety, and artwork-life stability.
- Recognition: Receive reputation for your contributions through our rewards and reputation packages.