- Salary: ₹9 Lakhs to ₹16.3 Lakhs per year
- Role: Operations Manager
- Experience: Minimum 5+ Years
- Qualification: Bachelor’s degree in Business Administration, Management, or a related place
- Company: Alorica
- Location: Bengaluru, Karnataka
Job Opportunity: Operations Manager at Alorica
About Alorica:
Alorica is a global leader in customer support answers, presenting pretty various services to some of the area’s best-appeared producers. We’re devoted to growing wonderful patron studies by using a manner of delivering fine providers, modern solutions, and a willpower to excellence. At Alorica, we remember developing a place of business that values variety, teamwork, and a passion for success.
Position Overview:
We are seeking a dynamic and skilled Operations Manager to join our team. The Operations Manager might be accountable for overseeing and dealing with the daily operations of our customer service middle, making sure that carrier-level agreements are met, and presenting strategic direction to enhance operational efficiency. This position is important in retaining the excessive requirements that our clients expect and in fostering first-rate working surroundings for our personnel.
Key Responsibilities:
- Team Leadership: Lead, teach, and mentor a hard and fast of supervisors and customer service representatives. Foster collaborative and immoderate-performing group surroundings that drive success and meet overall performance dreams.
- Operational Efficiency: Oversee the day-by-day operations of the customer support centre, making sure that each procedure runs without a problem and correctly. Identify areas for development and implement techniques to enhance productivity and first-rate.
- Client Satisfaction: Maintain sturdy relationships with customers, facts their dreams and expectations. Ensure that all organisation diploma agreements (SLAs) are met and that clients are happy with the offerings furnished.
- Performance Management: Monitor and observe key normal overall performance indicators (KPIs) and metrics. Develop and implement motion plans to address any everyday overall performance gaps. Conduct regular performance critiques with group contributors and offer advantageous comments.
- Strategic Planning: Collaborate with senior control to extend and place into effect operational strategies and goals. Contribute to the planning and execution of responsibilities to accumulate business enterprise objectives.
- Training and Development: Ensure that all group humans get hold of suitable schooling and development possibilities. Promote a way of existence of non-stop studying and improvement.
- Quality Assurance: Implement and hold outstanding assurance strategies to make certain that customer interactions meet company requirements. Conduct normal audits and evaluations to show general overall performance and adherence to techniques.
- Resource Management: Efficiently manage assets, which incorporates staffing, scheduling, and budgeting, to fulfil operational desires. Ensure maximum suitable use of assets to gain the most performance and effectiveness.
- Compliance and Reporting: Ensure compliance with commercial enterprise enterprise policies, employer guidelines, and criminal necessities. Prepare and put up everyday reviews to senior control on operational general overall performance and development.
Qualifications:
- Educational Background: Bachelor’s degree in Business Administration, Management, or an associated situation. A Master’s diploma is a plus.
- Experience: Minimum of five years of experience in operations control, preferably inner a customer service or call middle environment.
- Leadership Skills: Proven functionality to guide, inspire, and control a collection. Experience in training and growing employees.
- Communication Skills: Excellent verbal and written conversation abilities. Ability to efficaciously talk with clients, team members, and senior control.
- Analytical Skills: Strong analytical and problem-solving competencies. Ability to investigate facts, pick out tendencies, and extend actionable plans.
- Organizational Skills: Highly organized with the ability to control multiple duties and priorities concurrently. Strong time manipulation talents.
- Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Experience with purchaser relationship management (CRM) software software and one in all a type relevant technology.
- Adaptability: Ability to comply with a short-paced and converting environment. Flexibility to artwork several shifts and manipulate specific teams.
Why Alorica?
- Career Growth: We offer possibilities for career improvement and professional improvement. At Alorica, you can broaden your profession in supportive and revolutionary surroundings.
- Competitive Compensation: We offer a competitive income and advantages bundle, which encompasses medical health insurance, retirement plans, and extra.
- Inclusive Culture: Alorica’s values range and foster inclusive painting surroundings wherein all employees are legit and valued.
- Making a Difference: Be part of a group that is dedicated to growing the best impact on our customers and customers. At Alorica, your artwork makes a difference.
If you’re a driven and results-oriented expert with an ardour for operations control, we inspire you to use the Operations Manager characteristic at Alorica. Join us and be a part of an agency that values its employees and is devoted to turning in incredible customer reviews.
How to Apply
- Click “Apply Now” on the job listing.
- Redirect to their career portal or partner site.
- Complete & Submit the application form.
- Check your Email for confirmation.
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