American Express Hire for Customer Service Analyst feature focuses on handling business organization customer relationships and card member offerings for the APAC market. This feature calls for a element-orientated professional who can supply advanced customer support while ensuring compliance with organisation recommendations and regulatory requirements.
- Job Title: Customer Service Analyst
- Company: American Express (Team Amex)
- Location:
- Degree: Bachelor’s degree required
- Experience: Entry to mid-level position (specific years not mentioned in sources)
- Employment Type: Full-time
- Salary Range: $42,064 – $74,000 per year
About American Express:
American Express Hire for Customer Service Analyst(Amex) is a globally recognized leader in charge offerings and economic answers. We’re searching for devoted Customer Service Analysts to join Team Amex, wherein you’ll emerge as part of a severa, international community devoted to turning in incredible customer reviews. Our lifestyle celebrates individual contributions while fostering collective fulfillment, backed by way of manner of complete advantages and professional development opportunities.
Key Responsibilities:
- Client Management:
- Process new commercial client and card member applications for APAC markets
- Manage cease-to-stop adventure of business setup and card member offerings
- Provide outstanding customer service via electronic mail and outbound calls
- Document account data and advocate beneficial answers
- Compliance & Risk Management:
- Ensure adherence to installed compliance measures
- Conduct suitable assessments on organization programs
- Meet regulatory, fraud, threat, AML, and due diligence necessities
- Maintain accuracy at American Express Hire for Customer Service Analyst the same time as operating in a quick-paced environment
- Operational Excellence:
- Navigate multiple structures and displays successfully
- Coordinate with inner industrial organisation companions
- Maintain immoderate popular overall performance necessities in effectiveness and tremendous
- Multi-project correctly in a based service middle environment.
Required Qualifications:
- Bachelor’s diploma
- Strong written and verbal communique competencies
- Ability to art work independently with minimum supervision
- Excellent trouble-fixing and negotiation capabilities
- Strong organizational and making plans abilities
- Adaptability to govern multiple duties inner strict timeframes
Work Schedule:
- Monday via Friday, center hours 06:30 AM – 04:00 PM
- Flexibility to work precise shifts and weekends based totally on business enterprise wishes
- Hybrid, onsite, or virtual arrangements available counting on characteristic requirements
Benefits & Rewards:
- American Express Hire for Customer Service Analyst gives a comprehensive benefits bundle deal which consist of:
- Competitive base earnings and bonus incentives
- Comprehensive scientific, dental, and vision coverage
- Life insurance and incapacity benefits
- Retirement planning assist
- Generous paid parental leave
- Access to well-being facilities and health belongings
- Mental fitness assist through Healthy Minds program
- Career development opportunities
- Flexible jogging preparations
Leadership Expectations:
- Successful applicants will show off:
- Enterprise wondering and out of doors attitude
- Team constructing and collaborative abilities
- Clear and frequent conversation
- Quick and effective choice-making
- Commitment to American Express Hire for Customer Service Analyst
Company Culture:
- At American Express Hire for Customer Service Analyst, we foster an environment in which:
- Every colleague is seen, heard, and valued
- Diversity and inclusion are celebrated
- Personal and professional increase is recommended
- Success is shared at some point of the organisation
- Integrity is paramount
Application Process:
Employment gives are contingent upon a achievement of completion of a ancient past verification test, hassle to applicable prison hints and regulations.
Join Team Amex and be part of a dynamic company that values innovation, customer service excellence, and personal increase. Together, we’re going to hold to uphold our recognition as a international-splendor issuer business agency at the same time as growing incredible profession reviews for our colleagues.
To workout, please post your resume and credentials thru our careers portal. American Express Hire for Customer Service Analyst is an same opportunity organisation committed to constructing a severa and inclusive body of people.
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