Job Title: Customer Representative – Non-Voice (On-Site)
Company: Concentrix
Degree: Minimum high school level education
Location: Gurgaon, India
Experience: Freshers and experienced agents are welcome; web chat and international BPO experience are advantageous
Employment Type: Fixed-term contract, full-time
Salary: Up to INR 3.80 LPA
Exciting Career Opportunity: Customer Representative – Non-Voice (On-Site) at Our Gurgaon Office
Are you prepared for a career exchange with a dynamic, forward-questioning international corporation? We are searching for an enthusiastic and committed Customer Service Agent Non-Voice (on-web page) on a hard and fast-time period settlement to sign up for our innovative group. This role entails presenting top-notch chat aid to our worldwide customers and is based totally on our cutting-edge, fantastically renovated Gurgaon facility. If you’re passionate about delivering great purchaser studies and thriving in a collaborative environment, we want to hear from you!
About Us
We are an award-triumphing company with a diverse team of recreation changers from over 70 international locations. Our commitment to helping and celebrating every other’s achievement has earned us recognition as one of the “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture” year after year. We delight ourselves in fostering an inclusive, supportive, and worthwhile work environment where all crew individuals contribute to our collective achievement.
Role Overview
As a Customer Representative – Non-Voice, you may play a critical position in interfacing with customers via internet chat channels. This dynamic position calls for you to seamlessly multi-mission, navigate numerous pieces of equipment, and offer correct, comprehensive aid whilst adhering to scheduled shifts, strategies, and departmental dreams. Your potential to deliver a first-rate career and manipulate consumer interactions efficiently can be key to your fulfilment in this position.
Job Advert
In this dynamic role, you’ll interface with customers. This position is onsite in our beautifully renovated facility.
Reimagine your career
Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers.” We’re recognized with awards like “World’s Best Workplaces,” “Best Companies for Career Growth, and “Best Company Culture,” year after year.
What you will do in this role
- Seamlessly multi-tasking, accessing and switching between tools during a chat conversation to ensure you can give the most accurate and complete service possibly
- Providing an extraordinary customer experience by addressing queries through a web chat channel and adhering to scheduled shifts, procedures, metrics, and departmental goals
- Documenting each customer contact using contact tracking systems and escalating unresolved customer issues with all pertinent information included in appropriate resources
- Following through on commitments, communicating the status of work, identifying and requesting assistance with barriers that may interfere with progress
- Developing and maintaining current knowledge of the campaign
- Information security needs to be protected and you are responsible for highlighting any issues that you are made aware of by using the correct process
- Ensuring first contact resolution at all times
Endeavouring to achieve and exceed all operational metrics and targets
Key Responsibilities
- Multi-Tasking and Tool Navigation: Efficiently manage multiple responsibilities and switch between various gears for the duration of chat conversations to deliver the maximum accurate and whole service viable. Your capability to manage these obligations seamlessly will make certain an easy and powerful customer service revel in.
- Customer Experience Excellence: Provide a notable client enjoy using addressing queries and resolving issues via web chat. Adhere to scheduled shifts, departmental processes, metrics, and goals to continually meet and exceed performance requirements.
- Documentation and Issue Escalation: Accurately record each customer’s interplay with the use of contact monitoring systems. If an issue can’t be resolved at once, escalate it to the precise assets with all applicable statistics covered, making sure timely and effective decisions.
- Commitment and Communication: Follow on commitments and speak the repute of labour truly. Identify and request help with any barriers that could affect your progress, ensuring that you stay centred on turning in notable customer service.
- Knowledge Development: Continuously develop and keep an intensive know-how of the marketing campaign and its necessities. Stay informed approximately updates and adjustments to offer the most applicable and updated data to clients.
- Information Security: Protect touchy records by adhering to statistics security protocols. Report any security troubles or concerns using the best tactics to ensure the integrity of customer data.
- First Contact Resolution: Strive to remedy patron problems on the first touch. Utilize your talents and resources to cope with and remedy queries efficiently, improving the general consumer’s enjoyment.
- Operational Metrics and Targets: Endeavor to attain and exceed all operational metrics and objectives set by way of the department. Your performance will be measured against those metrics, and attaining them can be essential to your fulfilment in this position.
Your qualifications
- Minimum high school level education
- Both freshers and experienced agents are welcome to apply
- Web chat experience in a contact centre environment (Advantageous)
- Experience working for international BPO (Advantageous)
- High proficiency in the English language with excellent business writing skills
- Demonstrable computer literacy, MS Office skills, understanding of relevant software and advanced internet functions
What’s in it for you
- Compensation up to 3.80 LPA
- Free transport facility
- Medical benefits
- Rewards and recognition all year round
- State-of-the-art facilities including a cafeteria, indoor games and other recreational activities
- Industry experience to boost your career
How to Apply
- Click “Apply Now ” on the job listing.
- Redirect to their career portal or partner site.
- Complete & Submit the application form.
- Check your Email for confirmation.