Concentrix is hiring Quality Team Lead 2024 | Apply Now

• Job Title: Quality Team Lead
• Company: Concentrix
• Degree: Freshers can apply
• Location: Gurugram, Haryana
• Minimum work experience: Minimum 6 months experience as a quality analyst.
• Employment Type: Full-time and Day shift

Concentrix Quality Team Lead Job Opportunity

Job Description:

Concentrix, an international leader in patron revel in (CX) solutions and technology, is actively in search of a Quality Team Lead for its Gurugram, Haryana administrative centre. This feature is pivotal in retaining and improving the incredible requirements of Concentrix’s services, ensuring that the organisation maintains to supply amazing purchaser memories. Below is an in-depth evaluation of the placement, collectively with key responsibilities, qualifications, and the advantages of becoming a member of Concentrix.In this role, you will co-create and deploy an effective strategy that will deliver an industry-leading customer experience results including Net Promoter System and call handling frameworks. If you are able to lead, motivate and develop a team through sharing knowledge to reach targets, this opportunity will be a great step to gain experience and further prove your capabilities.

Key Responsibilities:

1. Quality Assurance Leadership
   • Team Supervision: Lead and manage a collection of first-rate analysts, supplying steerage, manual, and education to make sure they perform their responsibilities effectively.
   • Performance Monitoring: Oversee the each day operations of the fantastic group, ensuring that performance metrics are met. This consists of sporting out regular audits, critiques, and remarks education.
   • Strategy Implementation: Develop and implement top-notch guarantee techniques and methodologies in step with Concentrix’s desires and client requirements.
2. Process Improvement
   • Continuous Improvement: Identify areas for way development and artwork with skip-useful teams to put into effect answers that enhance performance and nice.
   • Data Analysis: Analyze amazing metrics and performance facts to understand developments, root reasons for problems, and possibilities for development.
   • Best Practices: Promote tremendous practices in the crew and the route of the economic corporation organisation to pressure consistency and excellence in carrier delivery.
3. Client and Stakeholder Management
   • Client Interaction: Collaborate with customers to understand their remarkable expectations and make certain that these are met or surpassed.
   • Reporting: Prepare and present specific extremely good reviews to clients and senior control, highlighting key findings and movement plans.
   • Feedback Integration: Incorporate patron and stakeholder remarks into top-notch development projects.
4. Training and Development
   • Skill Development: Organize training lessons for the first-rate team and one-of-a-kind applicable frame of people to beautify their talents and information.
   • Mentorship: Provide mentorship and training to first-rate analysts, fostering a way of lifestyle of non-prevent reading and improvement.

Qualifications and Skills

1. Educational Background
   • Bachelor’s Degree: Preferably in Business Administration, Management, or a related vicinity. Advanced tiers or certifications in satisfactory management or an associated location can be an added benefit.
2. Professional Experience
   • Experience: At least five years of enjoy in remarkable guarantee interior a BPO or customer support environment, without much less than 2-three years in a management position.
   • Industry Knowledge: Deep expertise of the BPO organisation, exceptional assurance methodologies, and superb practices.
3. Technical Skills
   • Analytical Tools: Proficiency in the use of exceptional control devices and software, at the aspect of Six Sigma, Lean, or comparable.
   • Data Analysis: Strong analytical competencies with the capability to interpret complex records and make statistics-pushed choices.
   • Technical Proficiency: Familiarity with CRM structures, Microsoft Office Suite (mainly Excel), and different relevant software applications.
4. Soft Skills
   • Leadership: Demonstrated control abilities with sturdy motivational and organization-building abilities.
   • Communication: Excellent verbal and written verbal exchange talents, with the potential to engage efficaciously with customers, stakeholders, and crew individuals.
   • Problem-Solving: Strong problem-solving capabilities with a proactive approach to identifying and resolving troubles.
   • Adaptability: Ability to adapt to a short-paced, dynamic artwork environment and manipulate multiple priorities efficiently.

Benefits of Joining Concentrix

1. Career Growth and Development
   • Professional Development: Access to diverse education programs and workshops aimed towards enhancing skills and know-how.
   • Career Progression: Clear professional development paths with opportunities for improvement in the business enterprise.
2. Competitive Compensation and Benefits
   • Salary Package: Competitive sales commensurate with revel in and qualifications.
   • Benefits: Comprehensive blessings bundle deal, which incorporates medical health insurance, retirement plans, and paid day off.
3. Work Environment
   • Dynamic Work Culture: A colourful, inclusive artwork way of life that encourages innovation and collaboration.
   • State-of-the-Art Facilities: Modern place of business centres prepared with trendy technology to useful resources for green working.
4. Global Exposure
   • International Presence: Opportunities to work with global customers and co-humans, presenting treasured global exposure.
   • Cross-Cultural Experience: Gain experience in going for walks in a numerous, multicultural environment.

Application Process

1. Click “Apply Now” on the job listing.
2. Redirect to our career portal or partner site.
3. Complete & Submit the application form.
4. Check your Email for confirmation.

Conclusion

The Quality Team Lead role at Concentrix in Gurugram gives a very particular opportunity for knowledgeable brilliant assure specialists to persuade a set in a dynamic and growing enterprise. This function no longer guarantees career growth and professional improvement however additionally offers the threat to make a substantial impact on the pleasant services delivered to worldwide customers. If you’re obsessed with outstanding guarantees and vital talents and experience, Concentrix welcomes your software program application to sign up for their crew of dedicated experts.