- Job Title: Process Associate – Customer Service
- Company: Genpact
- Degree: Bachelor’s degree in any discipline
- Location: Gurugram, Haryana
- Experience: Freshers are welcome; prior experience in a customer service role is preferred but not mandatory
- Employment Type: Full-time
- Salary: ₹3,00,000 to ₹4,50,000 per annum
Genpact is Hiring: Process Associates – Customer Service for Gurugram, Haryana
About Genpact
Genpact (NYSE: G) stands at the vanguard of world professional services and solutions, shaping the future with innovation and know-how. With over one hundred twenty-five,000 proficient specialists across more than 30 international locations, our agency is propelled with the aid of an intrinsic interest, entrepreneurial spirit, and a steadfast dedication to growing considerable value for our customers. Our motive is clear: we relentlessly pursue a global that works better for people. We gain this through transforming and supporting leading organizations, which includes Fortune Global 500 organizations, through our deep enterprise expertise, virtual operations offerings, and contemporary knowledge in statistics, generation, and AI.
Overview
Genpact is presently searching for devoted and enthusiastic individuals for the role of Process Associate in our Customer Service crew located in Gurugram, Haryana. This is an exciting possibility to sign up for a dynamic group that values innovation, client awareness, and integrity. As a Process Associate, you’ll play a pivotal role in delivering remarkable service and assistance to our clients, contributing to the overall achievement of our operations.
Job Description:
Genpact is hiring Process Associates – Customer Service in Gurugram. The role involves responding to customer queries, making outbound calls, supporting data collection for account recovery, and maintaining a thorough understanding of client processes. You will reproduce customer issues, identify product bugs, and provide exceptional service. Ideal candidates should have a Bachelor’s degree, excellent English communication skills, and the ability to work flexibly, including weekends. Freshers are welcome, and prior experience in customer service is a plus. Join us to contribute to a dynamic environment that values diversity, integrity, and innovation.
Key Responsibilities
- Customer Interaction: Respond promptly and professionally to patron queries and issues via numerous conversation channels.
- Outbound Calls: Conduct outbound calls to customers and employers to acquire facts, offer help, and address problems.
- Data Collection: Support information series efforts to resource in the recuperation of debts for end customers.
- Process Knowledge: Maintain a radical knowledge of patron procedures and regulations to ensure accurate and efficient service transport.
- Issue Resolution: Reproduce patron troubles, perceive product insects, and enhance them as needed to improve general service satisfaction.
- Customer Service Excellence: Demonstrate terrific customer service abilities, aiming to exceed patron expectancies in every interaction.
- Analytical Skills: Apply crucial questioning and analysis to remedy troubles and beautify patron satisfaction.
- Work Ethic: Exhibit a robust work ethic with the ability to paint independently as well as collaboratively within a crew environment.
Qualifications
Minimum Requirements:
- Educational Background: Bachelor’s diploma in any subject.
- Experience: Freshers are welcome to apply; previous experience in a customer service function (chat, email, or voice) is advantageous but now not obligatory.
- Skills:
- Effective probing and analytical abilities.
- Strong analytical competencies with a purchaser-centric approach.
- Proficiency in written English and an impartial English accent.
- Flexibility to work on a numerous schedule, consisting of weekends if required.
Preferred Qualifications:
Previous Experience: Prior experience in customer support, whether or not in chat, e-mail, or voice aid, is preferred but not critical.
Proficiency: Excellent proficiency in English communique, each written and spoken, with an impartial accent.
Why Join Genpact?
At Genpact, we are dedicated to fostering diverse and inclusive painting surroundings that value appreciation, integrity, purchaser recognition, and innovation. We consider in developing opportunities for increase and development within our organisation, presenting a dynamic place of business in which every crew member is valued and endorsed to contribute to their fine.
Diversity & Inclusion: Genpact is an Equal Opportunity Employer. We don’t forget all candidates for employment without regard to race, colour, religion, sex, age, national starting place, citizenship reputation, marital repute, navy/veteran popularity, genetic records, sexual orientation, gender identification, disability, or some other characteristic covered with the aid of applicable laws.
Dynamic Work Environment: We offer a piece of surroundings that prospers on innovation and appreciation, offering our employees the tools and aid they want to succeed.
No Fees: Genpact does now not rate any fees for processing job applications. We no longer require candidates to pay to use or to participate in our hiring technique. Beware of scams related to fees for starter kits, schooling, or systems.
Application Process
To apply for the Process Associate – Customer Service position, please visit our careers web page at www.genpact.com and put up your software. For ultra-modern updates and information about our corporation, observe us on X, Facebook, LinkedIn, and YouTube.
Join Us
If you are obsessed with handing over superb customer service, eager to examine and develop in a global organisation, and geared up to make a significant impact, we inspire you to use it. Be part of Genpact’s adventure to create a global that works higher for human beings.
We stay up to receive your software and probably welcome you to our crew in Gurugram, Haryana!
How to Apply
- Click “Apply Now” on the job listing.
- Redirect to their career portal or partner site.
- Complete & Submit the application form.
- Check your Email for confirmation.
RELATED CONTENTS: