IBIS is hiring Reservation Executive 2024 | Apply Now

• Job Title: Reservation Executive
• Company: IBIS Hotels (Part of Accor Group)
• Degree: Bachelor’s Degree in Hotel Management or a related field
• Location: Gurugram, Haryana
• Experience: Previous experience in a similar role within the hospitality industry is preferred
• Employment Type: Full-time
• Salary: INR 3,00,000 – INR 4,50,000 per annum (depending on experience and qualifications)

Job Overview:

As a Reservation Executive at IBIS Gurugram, you’ll be key in managing the reservation procedure and ensuring an unbroken vvisitor’senjoyment. Your number one responsibilities will be dealing with reservation inquiries, maximizing room occupancy, dealing with visitor information, and working collaboratively with various departments to supply wonderful carriers. You might be the first point of touch for our visitors, setting the tone for their lives and ensuring that their reserving revels display the excessive requirements of IBIS. This role demands extraordinary conversation abilities, meticulous attention to elements, and a commitment to purchaser delight.

Key Responsibilities:

• People Management

  • Collaboration and Coordination:
    Work closely with internal teams (consisting of the front workplace, sales, and advertising) and outside companions to execute reservations successfully. Your function will require effective communique and coordination to ensure all departments are aligned and informed approximately reservation statuses.
  • Team Support:
    Provide aid to colleagues and group participants to help them supply a range of green and powerful services. Act as a resource for crew members, sharing understanding and imparting schooling while important to improve provider requirements.
  • Customer Interaction:
    Respond to client queries and reservation requests directly and correctly. Handle inquiries over the cellphone, through e-mail, and through other verbal exchange channels to ensure a continuing reserving experience for visitors.
  • Customer Satisfaction:
    Strive to resolve purchaser issues hastily and effectively, ensuring high stages of guest satisfaction. Your ability to manipulate and clear up complaints amicably will contribute to a superb visitor experience and the overall popularity of IBIS.

• Financial Management

  • Resource Optimization:
    Identify and endorse fee-powerful methods to make use of resources without compromising provider great. Your insights will contribute to the green allocation of hotel assets and budget control.
  • Data Management:
    Maintain and replace the company database with correct guest and delegate facts. Ensure that each booking and guest data are entered efficiently into the system to offer accurate facts for future reference and event-making plans.
  • Revenue Maximization:
    Use your information and insights to maximise room income and occupancy fees. Your ability to perceive possibilities to upsell or cross-promote extra services will assist power sales increase for IBIS Gurugram.

• Operational Management

  • Reservation Handling:
    Ensure that all reservation requests are processed directly, with courtesy, and according to traditional methods. Accurately file all relevant details to make sure of an easy reserving procedure and limit mistakes.
  • Inquiry Management:
    Handle all incoming reservation inquiries efficaciously, converting them into confirmed bookings anyplace feasible. Your method of inquiry control has to aim to optimize room income and maintain high occupancy rates.
  • Administrative Tasks:
    Ensure that every reservation filing, documentation, and correspondence are finished daily. Maintain prepared information and files for clean reference and comply with-up.
  • Duties and Responsibilities:
    Perform all commonplace obligations associated with the reservations branch and any additional duties assigned by way of the Guest Service Manager. Your flexibility and willingness to tackle new challenges might be essential to your fulfilment in this role.

• Occupational Health & Safety

  • Safety Compliance:
    Comply with all Occupational Health and Safety (OHS&E) regulations and policies. Follow Accor Hotel’s protection techniques and participate in training to make sure of secure operating surroundings.
  • Responsibility:
    Take care of your protection and the safety of others. Cooperate with lodge instructions, consisting of adhering to Safe Work Method Statements and other safety protocols.
  • Reporting and Compliance:
    Report any unsafe situations immediately to ensure prompt action can be taken. Follow all affordable commands from management regarding protection practices and processes.

Qualifications and Skills Required:

• Educational Background:
  A Bachelor’s degree in Hotel Management or a related vicinity is wanted. Equivalent revelations in the hospitality industry will also be taken into consideration.
• Experience:
  The previous revealed that a comparable position in the hospitality enterprise is desired. Experience with reservation structures and patron relationship management (CRM) gear could be a bonus.
• Communication Skills:
  Strong verbal and written conversation skills are critical. You ought so one can engage hopefully and professionally with guests, group individuals, and out-of-door companions.
• Attention to Detail:
  High hobby to element is crucial as it should be recording reservation data, managing guest facts, and coping with inquiries. Precision for your work will ensure a smooth and efficient reservation way.
• Problem-Solving Abilities:
  Ability to assume on your toes and solve problems efficiently. Your role will often require quick desire-making to ensure traveller pleasure.
• Interpersonal Skills:
  A friendly and approachable demeanour is critical. You might be interacting with guests from various backgrounds, and the potential to cause them to feel welcomed and valued is fundamental to fulfilment.
• Technical Proficiency:
  Familiarity with lodge management software, reservation systems, and Microsoft Office Suite. Ability to fast learn and adapt to new generation and equipment.

Why Work for IBIS?

At IBIS, a logo beneath the Accor Group, we consider creating a work environment in which you’re welcomed simply as you are. Our enterprise is going past being a worldwide chief in hospitality; we’re a community that fosters growth, mastering, and innovation. We prioritize work-life balance, imparting our personnel the gain of eight weekly offs in a month, making sure sufficient time to rest and recharge. At IBIS, your private and expert development is critical to us. As you navigate your professional journey with us, you will discover countless possibilities within the Accor community.

By becoming a member of IBIS, you come to be part of a worldwide family dedicated to reimagining the destiny of hospitality. Your adventure is yours to outline, and together, we can form tomorrow’s hospitality landscape. Discover the life that awaits you at IBIS using travelling Accor Careers. At IBIS, you can do what you like, contribute undoubtedly to the arena, and task the popularity quo!

How to Apply

• Click “Apply Now ” on the job listing.
• Redirect to their career portal or partner site.
• Complete & Submit the application form.
• Check your Email for confirmation.

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