- Job Title: Branch Relationship Manager
- Company: Muthoot Finance
- Degree: Graduates / Post Graduates
- Location: Across India
- Experience: Minimum 2 years of experience
- Employment Type: Full-time and Day shift
- Salary: Up to ₹4.2 Lakhs
About Muthoot Finance Ltd.:
Muthoot Finance Ltd. It is the biggest gold financing enterprise in India in phrases of mortgage portfolio. We offer non-public and organization loans secured by using gold earrings, usually to individuals who have very personal gold earrings but should in any other case no longer get the right of access to mainstream credit. We are recognised for our transparency, trustworthiness, and customer-centric method. With a sturdy community of branches in the course of the use of a, Muthoot Finance is dedicated to assembling the monetary desires of our customers with performance and compassion.
Job Description:
As a Branch Relationship Manager at Muthoot Finance Ltd., you’ll be answerable for the use of agency increase and ensuring superb customer support on the branch degree. Your characteristics are pivotal in retaining and strengthening the connection between the branch and its clients. You will lead a set of specialists, and manipulate department operations, and artwork in the direction of enticing inside the financial and non-monetary goals of the branch. This position requires a blend of management, purchaser courting management, and operational excellence.
Key Responsibilities:
- Branch Operations Management:
- Oversee regular branch operations to make sure they are clean and efficiently functioning.
- Ensure compliance with organisation hints, techniques, and regulatory requirements.
- Maintain branch safety and ensure adherence to safety protocols.
- Manage branch coins float, making sure of adequate liquidity and the most effective usage of the price range.
- Customer Relationship Management:
- Build and hold robust, prolonged-lasting patron relationships via expertise in their monetary needs and offering appropriate answers.
- Address consumer inquiries, issues, and lawsuits properly away and efficiently.
- Ensure immoderate tiers of customer satisfaction and retention.
- Conduct regular study-America with clients to enhance their enjoyment and encourage repeat commercial employers.
- Business Development:
- Develop and locate into effect strategies to gain department objectives for mortgage disbursements, gold mortgage portfolio, and one-of-a-kind financial merchandise.
- Identify and pursue new business enterprise possibilities to extend the purchaser base.
- Collaborate with the advertising and marketing crew to execute promotional campaigns and outreach programs.
- Conduct a market assessment to apprehend patron desires, competition, and company inclinations.
- Team Leadership and Development:
- Lead, inspire, and mentor a group of department body of workers to achieve individual and department goals.
- Conduct normal typical performance opinions and offer high-quality remarks.
- Identify training goals and prepare training periods to enhance personnel abilities and know-how.
- Foster a splendid and collaborative artwork environment.
- Financial Management:
- Monitor department financial standard performance, which consists of income, costs, and profitability.
- Prepare and present branch ordinary standard overall performance critiques to senior management.
- Implement rate-powerful measures to optimize department operations and increase profitability.
- Compliance and Risk Management:
- Ensure all department sports look at regulatory necessities and inner guidelines.
- Conduct everyday audits and threat assessments to pick out and mitigate capability risks.
- Implement corrective moves to address any compliance or operational issues.
- Customer Service Excellence:
- Promote a consumer-centric way of existence inside the branch, making sure all employees provide first-rate service.
- Implement obligations to beautify the overall consumer revel in.
- Handle immoderate-fee client interactions and ensure their wishes are met satisfactorily.
- Reporting and Documentation:
- Maintain accurate and updated statistics of all branch transactions and consumer interactions.
- Prepare and put up ordinary reviews in the neighbourhood or zonal workplace.
- Ensure all documentation is whole, correct, and securely stored.
Required Qualifications and Skills:
- Education: Bachelor’s degree in finance, commercial enterprise management, or an associated subject. A master’s degree or expert certification (together with a CA, MBA, and so on.) is an added advantage.
- Experience: Minimum of 5 years of enjoy in banking, monetary offerings, or an associated enterprise, with a minimum of 2 years in a managerial function.
- Skills:
- Strong management and agency manipulation skills.
- Excellent customer courting management abilities.
- Good information on monetary products and services, particularly gold loans.
- Strong analytical and hassle-fixing skills.
- Excellent communique and interpersonal abilities.
- Proficiency in MS Office and familiarity with banking software applications.
- Ability to paint beneath strain and meet final dates.
Key Competencies:
- Customer Focus: A strong determination to supply exquisite customer service and knowledge of purchaser wishes.
- Integrity and Trust: Demonstrates immoderate moral requirements and acts in a way steady with the values of the organisation.
- Results Orientation: Drives for results and achieves targets through effective planning and execution.
- Leadership: Ability to inspire, encourage, and manual institution individuals toward accomplishing department dreams.
- Adaptability: Adjusts to changing conditions and manages multiple priorities correctly.
Benefits:
- Competitive profits and overall performance are primarily based on total incentives.
- Health and properly-being benefits, such as medical insurance.
- Opportunities for expert improvement and professional development.
- A supportive and collaborative artwork environment.
- Employee discounts on business enterprise products and services.
How to Apply:
Interested candidates can follow through by sending their resume and a cover letter to recruitment@muthootfinance.Com. Please component out “Application for Branch Relationship Manager” inside the undertaking line.
About the Location:
This function is primarily based totally on our [Across India]. The department is strategically located to serve the goals of our customers within the vicinity. The surrounding network is colourful, with getting right to admission to various facilities and services.
Conclusion:
Branch Relationship Manager at Muthoot Finance Ltd. Offers a tough environment in which you may have a giant effect on the purchaser’s well-being. If you’re a pushed expert with a passion for customer service and industrial company boom, be a part of our team and be part of our achievement story. Muthoot Finance Ltd. Is an Equal Opportunity Employer that celebrates the range and strives to create inclusive surroundings for all personnel. Join us to be a part of a legacy that values agree with, transparency, and customer satisfaction.