- Job Title: Sales Operations Administrator
- Company: Pearson
- Degree: Bachelor’s degree preferred (not explicitly stated but implied by the role requirements)
- Location: Remote (India)
- Experience: Proven work experience as a Sales Support Specialist, Sales Support Associate, or Customer Service Associate
- Employment Type: Full-Time, Fixed-Term (12-18 months with potential for renewal)
- Salary: INR 6,00,000 – 8,00,000 per annum (based on experience and qualifications)
Job Type: Full-Time, Fixed-Term (12-18 months with potential for renewal)
Overview:
Pearson, one of the international’s leading education agencies and identified as one of the 10 maximum revolutionary schooling groups of 2022, is looking for a Sales Operations Administrator to enrol in our dynamic group in India. This function is pivotal in supporting our big IT clients with Exam Voucher transactions, making sure of seamless order processing, timely invoicing, and superb customer support. The hit candidate will collaborate closely with inner groups, leverage various systems, and interact with customers to keep and beautify the general purchaser experience.
Key Responsibilities:
Order Management:
Review and control pending orders to make certain they may be processed effectively and in a well-timed manner.
Respond to particular customer requests related to orders to assure brilliant customer support and pride.
Troubleshoot any troubles associated with patron orders, account statuses, and different applicable concerns to offer effective solutions.
Customer Engagement:
Schedule and behaviour outbound meetings with clients to deal with their questions, resolve problems, and ensure a superb purchaser’s enjoyment.
Coordinate product and system demonstrations for clients, helping them understand our services and make use of them efficaciously.
Act as a liaison among nearby customers and global assist groups to facilitate clean communication and determination of problems.
Vendor and Customer Support:
Assist in vendor empanelment on the consumer give up, making sure all vital protocols and requirements are met.
Provide operational aid to customers, focusing on the realistic factors of income and making sure all processes run smoothly.
Engage with customers often to address any operational worries and hold a sturdy patron relationship.
Sales Process Operations:
Oversee income system operations, consisting of managing the felony and useful documentation required for income activities.
Monitor and analyze overall performance indicators to ensure the effectiveness and performance of the sales manner.
Utilize sales monitoring gear to gather facts, generate reports, and provide insights on important sales information.
Continuous Improvement:
Stay informed approximately new products and characteristic launches, knowledge of how they can advantage clients and enhance the sales system.
Proactively propose and put in force enhancements inside the income system to optimize performance and client pride.
Team Collaboration:
Work closely with inner groups, together with sales, customer support, and IT, to ensure seamless conversation and coordination.
Foster a collaborative environment wherein information is shared, and group individuals are supported in their roles.
Requirements:
Experience:
Proven revel in roles along with Sales Support Specialist, Sales Support Associate, or Customer Service Associate.
Familiarity with legal and practical paperwork associated with income procedures in India is important.
Technical Skills:
Hands-on revel in ERP and CRM systems to manage and track patron interactions and sales procedures.
Proficiency in Microsoft Office Suite, mainly MS Excel, for records analysis and reporting.
Knowledge:
A deep expertise in income standards and first-rate practices in customer service to decorate purchaser pride and power sales.
Analytical competencies to interpret information and make informed choices that improve income operations.
Communication Skills:
Excellent verbal exchange abilities in English, both written and verbal, to interact correctly with customers and inner teams.
Ability to articulate ideas definitely and concisely, making sure powerful information exchange.
Soft Skills:
Strong multitasking competencies to address various obligations simultaneously without compromising first-class.
Teamwork and motivational capabilities to foster a fantastic running environment and encourage team collaboration.
Commitment:
Willingness to commit to a complete-time, constant-term position lasting between 12 to 18 months, with the opportunity of renewal based totally on performance and business needs.
Why Join Pearson?
At Pearson, we agree with adding existence to studying. Our venture is to empower individuals to realise their goals using presenting colourful and enriching knowledge of experiences that have an actual-existence impact. We are dedicated to becoming 100% virtual, adapting to the evolving wishes of the worldwide populace. Our strategic imagination and prescient are supported by five key
commercial enterprise divisions:
- Assessment & Qualifications: Providing revolutionary assessment answers that are relied on and revered internationally.
- Virtual Learning: Delivering flexible, online mastering opportunities to cater to numerous instructional needs.
- English Language Learning: Helping individuals around the arena attain proficiency in English.
- Workforce Skills: Equipping people with the skills needed to thrive in their careers.
- Higher Education: Partnering with establishments to supply extremely good educational content material.
Alongside those, Pearson has sturdy corporate divisions including Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy, and Direct Consumer, all running together to help our venture.
Diversity, Equity, and Inclusion at Pearson:
We understand and value the energy of a diverse and inclusive way of life. At Pearson, we strive to create surroundings where differences are embraced, opportunities are on hand, and every person feels a sturdy feeling of belonging. Our inclusive way of life is constructed on consideration, admiration, and support, enabling anybody to reach their complete potential.
Pearson is proud to be an Affirmative Action and Equal Opportunity Employer. We are committed to constructing a crew that displays a whole lot of backgrounds, perspectives, and abilities. All employment choices are made primarily based on qualifications, merit, and enterprise needs. We provide equal employment opportunities to all qualified applicants, irrespective of race, ethnicity, colour, religion, sex, sexual orientation, gender identification, gender expression, age, countrywide foundation, covered veteran fame, incapacity repute, or any other group protected by way of law.
How to Apply
- Click “Apply Now ” on the job listing.
- Redirect to their career portal or partner site.
- Complete & Submit the application form.
- Check your Email for confirmation.
Pearson is an E-Verify Employer
Pearson participates in the E-Verify program, a federal program to electronically verify the employment eligibility of newly hired employees. For more information, please visit our website.
Apply now to become a part of Pearson’s innovative and inclusive team, where your contributions will have a lasting impact on education and learning around the world!
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