- Job Title: Customer Service Supervisor
- Company: Qatar Airways
- Degree: Bachelor’s Degree or equivalent
- Location: Ahmedabad, India
- Experience: Minimum 2 years of job-related experience with a Bachelor’s Degree, or Minimum 3 years of job-related experience with a High School Diploma or equivalent
- Employment Type: Full-time, Day Shift
- Salary: ₹6,00,000 – ₹8,00,000 per annum
Customer Services Supervisor at Qatar Airways – Ahmedabad, India
About the Role
Welcome to an international wherein desires fly excessively! Join our award-winning group of culturally-numerous professionals and take your profession to new heights with Qatar Airways. We are searching for gifted individuals to enrol in our crew based at our place of job in Ahmedabad, India. As a Customer Service Supervisor, you may have the unique opportunity to influence a dynamic group whilst supplying great providers to our valued customers.
Job Responsibilities
As a Customer Service Supervisor at Qatar Airways, you may be based completely in our Ahmedabad Contact Center. Your number one obligations will encompass:
- Supervising a Team: Lead and manipulate a crew of customer service entrepreneurs, making sure they meet overall performance necessities and offer pinnacle-notch providers.
- Service Excellence: Provide great employment to customers through numerous channels, which consist of cell phone, email, fax, net chat, or in character. Aim to acquire excessive tiers of patron satisfaction.
- Revenue Generation: Sell Qatar Airways services and products to clients, contributing to the corporation’s sales desires.
- Loss Prevention: Implement measures to keep away from lack of revenue and ensure compliance with company guidelines.
- Customer Support: Address and clear up client inquiries and issues right away and efficiently, making sure a splendid customer revels in.
Be Part of an Extraordinary Story
At Qatar Airways, we do not forget the energy of your abilities, imagination, and ambition. Here, there are no boundaries to your ability and the effect you could make. You will discover limitless opportunities to develop and address profitable annoying situations that will construct your skills and experience. Join us and be a part of our destiny, contributing to an international network wherein the whole thing is possible.
Qualifications and Requirements
To be considered for the function of Customer Service Supervisor, you have to meet the following qualifications:
Educational Background
- Bachelor’s Degree: A Bachelor’s Degree or identical with now not much less than 2 years of activity-associated experience.
- High School / Diploma: A High School Diploma or the same qualification with at least 3 years of hobby-related enjoyment.
Professional Experience
- GDS Experience: Proficiency in Global Distribution Systems (GDS), mainly Amadeus, is important.
- IATA or Airline Tariff Course: Completion of an IATA or airline Basic Tariff course is preferred.
- Contact Center Experience: Prior revel in a Contact Center or Call Center is mandatory.
- Supervisory Experience: Proven supervisory or manipulation revel in with the capability to take possession and word obligations through to final touch.
- Customer Focus: A robust client recognition, continuously striving for purchaser pride whilst responding to inquiries and calls.
- Flexibility: Willingness to paintings in shifts and underneath strain.
About Qatar Airways Group
Our tale began with 4 planes, and nowadays, Qatar Airways gives excellence during 12 specific organizations coming collectively as one. We have grown suddenly, set facts, and hooked up developments that others have a take a look at. We do not slow down because of worry of failure; as an alternative, we dare to benefit from what has by no means been achieved earlier.
Whether you are growing a completely precise experience for our customers or innovating behind the scenes, anyone contributes to our proud tale of splendid growth and determination. Now is the time to deliver your tremendous mind and passion to a place in which your ambition will recognize no obstacles. Join us and be a part of a international community.
How to Apply
If you have the right experience and qualifications for this function, please place your software program online. Ensure that you join your most up-to-date CV.
Why Join Qatar Airways?
- Cultural Diversity
At Qatar Airways, you may artwork with a fixed of culturally-severa professionals from spherical the sector. This range enriches our place of business and enhances the provider we offer to our global customers. - Career Growth
We provide limitless opportunities to grow and boost your career. From tackling profitable traumatic situations to constructing your competencies and revelling in them, Qatar Airways offers a platform for your expert aspirations. - Global Community
Join a without a doubt global network wherein your ambition will understand no barriers. At Qatar Airways, we recollect that not being possible is just a challenge. Together, we acquire what has never been finished in advance.
Additional Information
- Location: Ahmedabad, India
- Job Type: Full-time
- Department: Customer Service
By becoming a member of Qatar Airways as a Customer Service Supervisor, you will embark on a journey in which your desires will take flight. Be a part of our exceptional story and contribute to our imaginative and prescient of handing over excellence within the aviation enterprise.
Final Note
At Qatar Airways, our exceptional is right here and though to return lower back returned. We invite you to sign up for us as we dare to achieve the not feasible. Together, the entirety is feasible. Apply now and take the next step in your profession with Qatar Airways.