Tech Mahindra is Hiring For International Voice Process 2024 | Apply Now

• Job Title: International Voice Process.
• Company: Tech Mahindra
• Degree: Graduates and undergraduates are eligible.
• Location: Pune, Maharashtra
• Experience: 6 months of experience in an International BPO.
• Employment Type: Full-time and Day shift
• Salary: ₹4,00,000 – ₹4,80,000 a year

Job Opportunity: International Voice Process for Leading Telecom Operator

Position Overview

• We are searching for enthusiastic humans to sign up for our team for an exciting possibility with one in every one of our US clients, a major International Voice Process for Leading Telecom Operator. This feature is based honestly at Tech Mahindra BPS, positioned at Plot No 1, Rajiv Gandhi Infotech Park, Phase – three, Hinjewadi, Pune, 411057.
• The quality candidate needs to have at least 6 months of experience in an International BPO or name middle. Both graduates and undergraduates are welcome to use it. We are searching for applicants with amazing communication capabilities, sturdy consumer-centric and logical thinking skills, and the capability to reply unexpectedly and professionally to consumer queries.
• In this role, you will be accountable for imparting well-timed and expert responses to consumer queries, and the usage of your analytical and probing capabilities to ensure powerful problem selection. The capability to multitask and make quick, independent alternatives is important.
• You ought to be willing to paint in a 24×7 environment, with rotational shifts that consist of 5 operating days and more than one weekly off. The position offers a competitive income, ordinary performance incentives, a loyalty bonus, and additional perks together with a cab facility, medical insurance, and paid break day.
• Join us to be a part of a dynamic group devoted to turning in great customer service and guidance. Apply now and embark on a profitable profession with us!

Job Requirements

Experience

• Minimum of 6 months of experience in an International BPO or name centre.

Educational Qualifications

• Graduates and undergraduates are eligible to use it.

Skills and Abilities

• Communication Skills: Excellent verbal and written communication abilities are critical.
• Customer Centricity: A client-first approach that can apprehend and treat patron problems correctly.
• Logical Thinking: Strong logical wondering and hassle-solving abilities.
• Spontaneity: Ability to suppose for your toes and respond rapidly to consumer queries.
• Analytical Skills: Proficiency in analyzing conditions and supplying appropriate answers.
• Probing Skills: Capability to ask the proper questions to recognize consumer desires and problems.
• Multitasking: Strong capability to address a couple of duties simultaneously and make fast, unbiased selections.

Work Environment

• Work from Office: This is an on-net internet page, located at Tech Mahindra BPS, Pune.
• Shift Flexibility: Willingness to paintings in a 24×7 environment with rotational shifts. The workweek includes five strolling days and multiple weekly offs.

Job Responsibilities

• Customer Interaction: Provide well-timed and professional responses to all customer queries and troubles.
• Problem Resolution: Ensure a powerful selection of customer problems via logical wondering and probing talents.
• Service Excellence: Maintain excessive necessities of customer support and delight.
• Adaptability: Handle loads of patron interactions and situations quite truly and professionally.
• Performance: Meet and exceed traditional performance goals and expectations.

Compensation and Benefits

Salary

• CTC: Ranges from INR four.00 LPA to INR four.Eighty LPA.
• Incentives: Performance-based totally without a doubt incentives are to be had.
• Loyalty Bonus: Additional loyalty bonuses are furnished.

Perks and Benefits

• Cab Facility: Pick-up and drop-off services are available from domestic, assignment to place boundaries.
• Performance Incentives: Earn greater incentives based on basic performance metrics.
• Overtime/ Split Shift Bonus: Extra pay for past regular time and break-up shifts.
• Health Insurance: Comprehensive scientific clinical medical health insurance insurance.
• Paid Sick Time and Paid Time Off: Benefits include paid unwell depart and tour time.
• Provident Fund: Contribution to the Provident Fund for monetary protection.
• Commuter Assistance: Support for everyday commuting dreams.

Schedule and Supplemental Pay

• Night Shift: Willingness to paint nighttime shifts as required.
• Rotational Shift: Flexibility to artwork in rotational shifts to ensure 24×7 coverage.
• Supplemental Pay: Includes beyond regular time pay and normal overall performance bonuses.

Application Process

Interviews

• Virtual Interviews: Interviews can be done sincerely on your consolation.

Job Types

• Full-time, Permanent: This is a complete-time, everlasting role.
  Pay
• Annual Salary: Ranges from ₹four hundred,000.00 to ₹480,000.00 in keeping with the year.
  Additional Information

Required Experience

• International Voice Process: A minimum of one 12 months of experience in an International Voice Process is wanted.

Work Location

• In-man or woman: The characteristic requires working from the place of business in Pune.

Conclusion

• This is an exceptional opportunity for humans with revel in in global BPO or call middle environments who are looking for a tough and profitable feature with a first-rate telecom operator. If you very own the abilities and experience required, and you’re prepared to join a dynamic crew, we strongly inspire you to apply.
• At Tech Mahindra BPS, you may be turning into a member of a crew that quite values willpower, overall performance, and patron satisfaction. We provide a competitive income, starting from INR four.00 LPA to 4. Eighty LPA, alongside side, overall performance-based honestly incentives and loyalty bonuses. Our entire benefits package consists of medical medical insurance, paid sick time, paid time off, and contributions to the Provident Fund. Additional perks like cab centres for select-up and drop-off, normal overall performance incentives, and time beyond law/cut-up shift bonuses similarly beautify thesplendourr of this function.
• Working with a prestigious patron within the telecom industry, you’ll be expected to offer nicely timed and professional responses to consumer queries, make use of your analytical and probing capabilities for effective hassle resolution, and display sturdy multitasking abilities. The position requires exquisite communication skills, a consumer-centric technique, logical wondering, and the potential to make brief, independent selections.
• You need to be willing to work in a 24×7 environment with rotational shifts that encompass five walk days and 2 weekly off. This role gives stimulating and supportive painting surroundings wherein you could increase and thrive professionally. We are given genuine with in fostering surroundings of non-stop mastering and improvement, making sure you’ve been given the assets and assistance needed to excel in your function.
• Join us at Tech Mahindra BPS and be part of a collection committed to turning in super customer support and manual. This is a suitable opportunity to take your career to the next level. Apply now and turn out to be a treasured member of our esteemed institution. We sit up straight to welcome you aboard and help you on your expert journey.